Support
The Alien Edge is an iOS app for iPhone. If something isn't working, or you have a question about your membership, get in touch and we'll sort you out.
Contact us
Email: hello@alienedge.ai
Website: alienedge.ai
Published by: Eze Pty Ltd trading as The Alien Edge (Australia)
We aim to respond within 2 business days. To help us fix things fast, include:
- The app version (Settings โ General โ iPhone Storage โ The Alien Edge)
- Your iPhone model and iOS version
- The email you use to sign in (Apple ID email), if your question is about your account
- Screenshots or a description of the error, if relevant
Memberships & billing
- Elite and Spaceship Commander memberships are auto-renewing subscriptions billed through your Apple ID by the App Store.
- To manage or cancel: iPhone Settings โ your name โ Subscriptions โ The Alien Edge. Cancelling stops the next renewal; access continues to the end of the paid period.
- Refunds are handled by Apple. Request one at reportaproblem.apple.com.
- Bought a membership on another device? Open the membership screen in the app and tap Restore Purchases.
Account & data requests
To request access to your data, delete your account, or exercise other privacy rights, email us at hello@alienedge.ai from the address linked to your account, or see Privacy Choices.